Privacy Policy
At Alphawest Health Care, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, book an appointment, or use our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Who We Are
Alphawest Health Care
13711 72 Ave #230, Surrey, BC V3W 2P2
Phone: (236) 455-3214
Website: [Insert Website URL]
Alphawest Health Care provides physiotherapy and rehabilitation services, including but not limited to physiotherapy, sports injury rehabilitation, chronic pain management, post-accident treatment, and wellness-related services.
2. Information We Collect
We may collect personal information in the following ways:
a) Information You Provide to Us
When you contact us, fill out a form, request information, or book an appointment, we may collect:
- Full name
- Email address
- Phone number
- Appointment preferences
- Reason for visit or injury/pain details
- Insurance or claim-related information (such as ICBC or WorkSafeBC, if voluntarily provided)
- Any additional information you choose to submit through forms, chat, or email
b) Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Pages visited on our website
- Time spent on pages
- Referral source
- Date and time of visit
- Cookies and website usage data
3. How We Use Your Information
We may use your personal information for the following purposes:
- To respond to your inquiries
- To schedule, confirm, or manage appointments
- To provide physiotherapy and rehabilitation-related services
- To contact you regarding your request, booking, or treatment inquiry
- To improve our website and user experience
- To analyze website traffic and marketing performance
- To follow up regarding forms submitted through our website or advertising campaigns
- To comply with legal, regulatory, and professional obligations
4. Health Information Disclaimer
Any personal or health-related information you provide through our website contact forms or appointment request forms is used only for the purpose of responding to your inquiry, understanding your needs, and helping facilitate your appointment or care request.
Please note:
- Our website forms are intended for general inquiries and appointment requests only
- Please do not submit sensitive medical emergencies through the website
- If you are experiencing a medical emergency, call 911 immediately
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our website.
These technologies may include:
- Essential website cookies
- Analytics tools (such as Google Analytics)
- Advertising tools (such as Meta/Facebook Pixel or Google Ads tracking)
- Live chat or customer communication tools
Cookies help us:
- Improve website performance
- Measure ad and marketing effectiveness
- Understand visitor behavior
- Provide a better user experience
You can disable cookies through your browser settings, but some parts of the website may not function properly.
6. Online Advertising and Lead Forms
If you submit your information through one of our online advertisements, social media lead forms, or website forms, we may use your information to:
- Contact you regarding physiotherapy or rehabilitation services
- Answer your questions
- Help you book an appointment
- Follow up on your inquiry by phone, text, or email
By submitting a form, you consent to being contacted by Alphawest Health Care regarding your request.
7. Third-Party Services
We may use trusted third-party tools and service providers to support our business and website operations, including:
- Website hosting providers
- Appointment booking systems
- Contact forms and CRM systems
- Email and communication tools
- Analytics services (such as Google Analytics)
- Advertising platforms (such as Meta/Facebook Ads and Google Ads)
- Live chat services
- Payment or billing systems, where applicable
These third-party providers may process your information in accordance with their own privacy policies. We encourage you to review their policies where relevant.
8. Sharing of Personal Information
We do not sell, rent, or trade your personal information.
We may only share your information in the following situations:
- With trusted service providers who help us operate our website or business
- When necessary to support appointment scheduling or patient communication
- When required by law, court order, or legal process
- To protect our legal rights, safety, or property
- In the event of a business transition, merger, or transfer (if applicable)
9. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no website or electronic transmission method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as necessary to:
- Respond to your inquiry
- Manage bookings and communications
- Maintain business and administrative records
- Comply with legal, regulatory, and professional obligations
When information is no longer needed, we will securely delete or anonymize it where appropriate.
11. Your Privacy Rights
Subject to applicable laws in British Columbia and Canada, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to certain communications
- Request deletion of information where legally permitted
To make a privacy-related request, please contact us using the details below.
12. Links to Third-Party Websites
Our website may include links to third-party websites or booking platforms. We are not responsible for the privacy practices, content, or policies of those external websites.
We encourage you to review their privacy policies before submitting any information.
13. Children’s Privacy
Our website and services are not intended for children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children through our website without appropriate consent.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, website features, or business practices.
Any updates will be posted on this page with the revised Last Updated date.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Alphawest Health Care
13711 72 Ave #230, Surrey, BC V3W 2P2
📞 (236) 455-3214